Help Centre


Vape shopping should be fun, so don’t be afraid to mix things up! If a vape isn’t the perfect match, return it for a refund in its original packaging. All items can be returned within 30 days of delivery with the exception of a few items such as E-liquids, damaged items and unsealed or opened items. To return an item, click here.


For complete details of our return policy, please refer to the Terms of Use.



Instasmoke online store includes only the highest quality vaping products. All products come with standard manufacturer's warranty. In case of defective items, a team member would be happy to assist you and will be there every step of the way to take you through the warranty claim process. If you have received a defective product and need help with warranty, click here.


For complete details of our role in warranty claims, please refer to the Terms of Use.